MoreExcellence in Action awards recognize exemplary commitment to quality
GREENFIELD, NORTHAMPTON and EAST LONGMEADOW, MASS. (Sept. 29, 2015) – With top national scores, Charlene Manor Extended Care Facility in Greenfield, Linda Manor Extended Care Facility in Northampton and East Longmeadow Skilled Nursing, all Berkshire Healthcare communities, are three of the few long-term care providers in Massachusetts recognized this year by National Research Corporation for exceptional satisfaction scores. Charlene Manor received the reward for customer satisfaction; Linda Manor and East Longmeadow received the award for both customer and employee satisfaction.
Excellence in Action awards are presented by National Research Corporation and recognize long-term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident and/or employee satisfaction scores within the top 10 percent nationally. The awards recognize the organizations’ commitment to continuous quality improvement and efforts to prioritize the needs of residents, families and nursing staff employees.
The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying nursing homes, in addition to assisted living and independent living communities must have completed a customer or workforce satisfaction survey in 2014. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.”
“The Excellence in Action award isn’t just any quality performance award,” said Jason Stevens, Senior Vice President of Business Development at National Research. “Rather, it’s an award that defines what it means for providers to provide the right kind of care—patient-centered care—for their residents, families, and employees. It’s an honor and well-deserved accomplishment for repeat winners and new organizations alike.”
This past year, 599 long-term care organizations nationwide were chosen from about 8,500 participating providers. Charlene Manor, Linda Manor and East Longmeadow represent five of the 32 awards given in Massachusetts; 20 awards went to Berkshire Healthcare communities in total. Berkshire facilities had more than 5% of the national awards and almost two-thirds of the awards given in Massachusetts.
Charlene Manor Extended Care Facility is a non-profit organization that has been caring for people in the Greenfield area since 1987. Conveniently located just off I-91, minutes from downtown Greenfield, Charlene Manor provides top quality, personalized short-term rehabilitation, long-term skilled nursing care, respite care, and specialized Alzheimer’s and dementia care, all in a warm, homelike setting. Hospice services are available for compassionate end-of-life care. Charlene Manor is accredited by the Joint Commission on Accreditation of Healthcare Organizations, an organization that integrates additional quality improvement principles into the daily operations with focus on improved resident outcomes. Charlene Manor is a winner of the 2012 American Health Care Association Silver Achievement in Quality Award. Charlene Manor is operated by Berkshire Healthcare, a leader among non-profit, post-acute care providers in Massachusetts. For more information, visit www.charlenemanor.org.
Linda Manor Extended Care Facility is a non-profit organization that has been caring for people in the Pioneer Valley area since 1989. Conveniently located in a quiet neighborhood on Route 9, Linda Manor provides top quality, personalized short-term rehabilitation, long-term skilled nursing care, respite care, and specialized Alzheimer’s and dementia care, all in a warm, homelike setting. Hospice services are available for compassionate end-of-life care. Linda Manor has been recognized by the American Health Care Association/National Center for Assisted Living (AHCA/NCAL) with the Bronze Commitment to Quality award, the Silver Achievement in Quality award, and the prestigious Gold Excellence in Quality Award. Linda Manor is accredited by the Joint Commission on Accreditation of Healthcare Organizations, an organization that integrates additional quality improvement principles into the daily operations with focus on improved resident outcomes. Linda Manor is a member of Berkshire Healthcare, a leader among not-for-profit, post-acute care organizations in Massachusetts. For more information, visit www.lindamanor.org.
East Longmeadow Skilled Nursing Center is a non-profit organization that has been caring for people in the Pioneer Valley since 1965. Located on 14 acres of wooded land bordering Franconia Golf Course, East Longmeadow Skilled Nursing Center provides top-quality, personalized short-term rehabilitation, long-term skilled nursing care, respite care, and specialized Alzheimer’s and dementia care, all in a warm, homelike setting. Hospice services are available for compassionate end-of-life care. The community boasts 119 resident beds, two spacious outdoor courtyards, large common areas, and a fully equipped rehabilitation gym. The American Health Care Association/National Center for Assisted Living (AHCA/NCAL) recognized East Longmeadow Skilled Nursing with the Bronze Commitment to Quality award, the first step toward the Gold Excellence in Quality recognition. East Longmeadow Skilled Nursing Center is accredited by The Joint Commission, an organization which integrates additional quality improvement principles into the daily operations with focus on improved resident outcomes. East Longmeadow Skilled Nursing is owned by Berkshire Healthcare, a leader among non-profit, post-acute care providers in Massachusetts. For more information, visit www.eastlongmeadownursing.org.