FAQs

Q. How is the food? Really?

A. We take dining seriously, with creative menu options that keep mealtime interesting, and specialized dietary plans to accommodate restrictions or limitations. Our soup bar is a resident favorite and offers satisfying selections every day. We welcome guests to join us for a meal and judge for themselves. Please contact our Admissions Director to learn more.

 

Q. Do I need my own TV and telephone?

A. Long-term and short-term rooms have telephones and flat-screen televisions in the room. Telephone service, DIRECTV® and Wi-Fi are free. To encourage engagement and reduce confusion, our Life Enrichment Memory Care Program private and semi-private rooms do not have telephones or televisions.

 

Q. How often is therapy provided?

A. Professional therapy services including physical therapy, occupational therapy, and speech therapy are available on-site seven days a week as prescribed.

 

Q. What is habilitation?

A. Habilitation is an approach to Alzheimer’s and dementia care that involves joining the individual in their reality to promote positive experiences and self-esteem. At Charlene Manor Extended Care Facility, our entire staff is educated in the habilitation philosophy to enhance interactions with all of our residents.

 

Q. Why should I choose a not-for-profit center?

A. As a not-for-profit center, our focus is on reinvesting in our people, our programs, our services, and our centers to achieve exceptional outcomes for our residents and patients.

 

Q. What is your visitor policy?

A. The best time to visit is usually between 8 a.m. and 8 p.m. This may vary according to the individual. When a loved one is receiving hospice care, family members are welcome around the clock.

 

Q. Can my pet visit me?

A. We welcome pet visits and ask that you confirm with our Activities Director prior to bringing any animals into the building. Please make sure that your pet is friendly and up-to-date with all vaccinations.

 

Q. Do you have volunteer opportunities?

A. Our volunteers are an important part of our community. To learn more about volunteer opportunities, please contact our Activities Department.

 

Q. What is the difference between rehabilitation and short-term rehab?

A. Rehabilitation professionals help patients recover, rebuild strength and maintain ability. Rehab can involve relearning skills, adapting to physical limitations, or minimizing physical decline related to aging. Rehab therapies may be indicated for short-term recovery or for long-term well-being. Short-term rehab typically refers to healing and recovery following surgery, injury, or other health-related event.

 

Still have questions? Contact us to learn more about Charlene Manor Extended Care Facility in Greenfield, MA.