Charlene Manor Extended Care Facility is committed to delivering high-quality care. We are accredited by The Joint Commission with the Gold Seal of Approval™ and have earned two deficiency-free state surveys during our annual Department of Health inspection.
Recent Recognition and Awards
Year after year, we earn recognition from national quality organizations, but it is the satisfaction of our patients, residents, and families that truly means the most to us. Some of the recent accolades we have received include:
- 2021 – Silver – Commitment to Quality National Quality Award from the American Health Care Association/National Center for Assisted Living (AHCA/NCAL)
- The Joint Commission Gold Seal of Approval™ accreditation
- 2019 – Bronze – Commitment to Quality National Quality Award from the American Health Care Association/National Center for Assisted Living (AHCA/NCAL)
- 2016 – My InnerView survey “Excellence in Action” award for Customer Satisfaction
- 2020 – NRC Health Customer Approved & Employee Approved Awards
NRC Health Customer Approved & Employee Approved Awards
Charlene Manor is proud to be a part of Berkshire Healthcare. Across all affiliates in Massachusetts, Berkshire Healthcare has been named a winner of both the NRC Health Customer Approved and Employee Approved awards. Winning organizations are chosen based on customer and employee satisfaction from insights on family, resident, and employee survey ratings. This award recognizes Berkshire Healthcare’s commitment and dedication to creating superior experiences for both residents and employees. Nationwide, only 20 organizations are selected for each category. Berkshire Healthcare is 1 of 10 organizations chosen for both awards.
Committed to Excellence
Charlene Manor received National Research Corporation’s 2015-2016 “Excellence in Action” award for Customer Satisfaction, ranking among the top 10 percent nationally with respect to how highly residents would recommend to others for the fourth straight year.
National Quality Award
American Health Care Association/National Center for Assisted Living (AHCA/NCAL) Quality Awards – 2021 Silver – Commitment to Quality
The AHCA/NCAL National Quality Award is a progressive three-step process that encourages continuous learning and development of integrated quality systems to achieve performance excellence. Each progressive step requires a more detailed and comprehensive demonstration of quality integration and performance. The criteria for each step is based on the Baldrige Performance Excellence Program’s core values and concepts.
Silver – Achievement in Quality: Applicants who receive the Silver award are able to provide a thorough assessment of how their organization works, its effectiveness, and tools for improvement in their approaches. At the Silver Award level, applicants are recognized for their commitment to learning and developing effective approaches that help improve performance and tackle challenges they identified in previously earning the Bronze – Commitment to Quality award.