Awards and Recognition

Charlene Manor Extended Care Facility is committed to delivering high-quality care. We are accredited by The Joint Commission with the Gold Seal of Approval™ and have earned two deficiency-free state surveys during our annual Department of Health inspection.

Recent Recognition and Awards

Year after year, we earn recognition from national quality organizations, but it is the satisfaction of our patients, residents, and families that truly means the most to us. Some of the recent accolades we have received include:

  • The Joint Commission Gold Seal of Approval™ accreditation
  • 2016 – My InnerView survey “Excellence in Action” award for Customer Satisfaction
  • 2012 – Silver – Achievement in Quality National Quality Award from the American Health Care Association/National Center for Assisted Living (AHCA/NCAL)

Top 1% of Facilities Nationwide in Patient Satisfaction

In 2015, positive feedback on National Research Corporation’s My InnerView survey placed Charlene Manor Extended Care Facility in the top 1% in the nation for customer satisfaction for the fourth year in a row.

Committed to Excellence

Charlene Manor received National Research Corporation’s 2015-2016 “Excellence in Action” award for Customer Satisfaction, ranking among the top 10 percent nationally with respect to how highly residents would recommend to others for the fourth straight year.

National Quality Award

American Health Care Association/National Center for Assisted Living (AHCA/NCAL) Quality Awards – 2012 Silver – Achievement in Quality

The AHCA/NCAL National Quality Award is a progressive three-step process that encourages continuous learning and development of integrated quality systems to achieve performance excellence. Each progressive step requires a more detailed and comprehensive demonstration of quality integration and performance. The criteria for each step is based on the Baldrige Performance Excellence Program’s core values and concepts.

Silver – Achievement in Quality: Applicants who receive the Silver award provide an extensive assessment of their systematic approaches, performance measures, and sustainable organizational and process results that are linked to the key customer requirements, success factors, and challenges they identified in previously earning the Bronze – Commitment to Quality award.